Return & Refund
Omni Esk8 believes in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our return and refund policy applicable to all components, accessories and eboards sold by Omni Esk8.
Return Policy
Conditions for items that are eligible for return are:
- The items have not been shipped/signed, and the express company can intercept the package.
- Items must be in unused condition, in it’s original packaging with the original invoice (if included).
- Items not in these conditions will not be accepted.
We accept returns on all new and unused products up to 7 days from the date the product was delivered. If 7 days have gone by since your purchase was delivered, unfortunately we can’t offer you a refund or exchange.
If there are any manufacturing defects when the board/accessory is fresh out of package (not common), we are responsible for troubleshooting, and offering free repair service or sending replacement parts to fix issues, not including issues caused by any personal behaviors. For more details, check our WARRANTY POLICY.
To inquire about return or refunds, or to initiate the return request and obtain authorization for return please email us at: service@omniesk8.com
Return Address: Room 10061C, Chuanghui Building, Wuhe Community, Bantian Street, Longgang District, Shenzhen, China
Please note: On Sale, Clearance, and Made-to-Order items are not eligible for returns/refund. The product must also be an existing in-store product and cannot be a discontinued product.
Refund (IF APPLICABLE)
Refund will only be processed once the item/items are back at our warehouse.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, and the return address .
If you are approved, then your refund will be processed to your original method of payment, within 7 workdays.
- 10% Handling Charge
- Return Shipping Fee
If the product was delivered, buyer will be responsible for the return shipping charges.
How do I return my order?
Omni Esk8 always wants you to have an exciting ride with us. However, if you need to return an order, we’re here to help. Contact our customer service team at service@omniesk8.com and send us the following information BEFORE returning it to us.
- The reason for return.
- The valid order number.
- The marked delivery date.
- A clear photo and/or video to show the product condition if you are returning for quality reasons.
The replacement and refund process will be initiated as soon as we have received your returned product.
What do I do if my product arrives damaged?
In very rare cases, your order may be damaged during shipping due to various reasons. In such case, please contact our customer service team via service@omniesk8.com with a clear photo and/or video of the production condition and we will help you with the issue immediately. Please make sure that you can notify us of the damaged product issue within 7 days from the date of receipt. Claims made longer than 7 days will not be accepted.
Refused Shipments / Undelivered Address
Orders that are refused or undelivered as addressed will be charged for any re-shipping your order.
If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of 5% per order to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method.
Order Cancellations
All orders can be canceled if the item/items ordered have not shipped yet. Customers will be charged an 5% processing fee for all canceled orders.
Please note: Cancellation requests submitted through online chat or an email will have to be confirmed with a follow-up confirmation email. Please contact us at service@omniesk8.com if you did not receive the follow-up email.
Contact Information
Have questions about our return policy? Contact us today and we’ll be happy to help.
Email: service@omniesk8.com
Business Hour: UTC/GMT+08:00 Mon-Fri 10 am-6 pm (Holiday hours may differ)
By purchasing from our website, you agree to all the policies within our Return & Warranty Policy page.